Privacy Policy

Effective Date: 6 November 2025

FELCRA Niaga Sdn. Bhd. (“we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website.

1. Information We Collect

  • Information You Provide: When you contact us or submit forms, we may collect your name, email address, phone number, company details, and message content.

  • Automated Information: We may collect your IP address, browser type, operating system, and pages visited to enhance security and site performance.

  • Profile and Account Information: For registered users, we store the information you provide in your user profile, including your login credentials and preferences.

2. Use of Your Information

  • To respond to inquiries, provide requested services, and deliver accurate information about our products and services.

  • To improve website functionality, user experience, and customer support.

  • For internal record-keeping, security monitoring, and spam prevention.

3. Sharing Your Information

  • Your personal information is never sold to third parties.

  • We may share information with trusted third-party service providers for operational purposes, such as payment processing, email delivery, or IT services.

  • Embedded content from other websites may collect data according to their policies; FELCRA Niaga is not responsible for third-party data handling.

4. Gravatar Service

  • An anonymized hash of your email address may be shared with the Gravatar service to display your profile picture alongside comments.

  • Gravatar’s privacy practices can be found here: https://automattic.com/privacy/.

5. Data Retention

  • Comments and their metadata are retained indefinitely for administrative purposes and to recognize follow-up comments.

  • User account information is maintained until deleted by the user or by FELCRA Niaga for legal or operational reasons.

6. Your Rights

  • You may request access to, export, or delete your personal data at any time.

  • Requests will be processed in accordance with Malaysian data protection laws.

7. Security

  • FELCRA Niaga employs industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.